Help Desk Features

Email notification system

 

 
 
 

Administration Settings

Management and Account owners have the ability to maintain all account related information.

  1. Message Categories
    Manage your message system categories.
  2. Color Themes
    Change the look of your Zavanda interface with a large selection of themed colors.
  3. Support Ticket Groups
    Customize your support groups as well as assign who is responsible for which group.
  4. User Management
    Create, edit and manage employees and management user accounts.
  5. Highrise Account
    In order to utilize the Highrise integration feature, you must have a Highrise account.