Help Desk Features

Email notification system

 

 
 
 

2 Way Email Notifications

Through the email notification system, both staff members and your customers stay informed when something happens.

  1. Customer Notification
    Customers receive emails informing them when a new ticket has been created or if there was a response from your support staff.
  2. Staff Notification
    Staff members receive emails informing them when a new ticket has been created.