Help Desk Features

Create & Maintain Customer Support Tickets

 

 		 
Overview
Support Tickets
Customer Portal
Time Tracking
Messaging System
Email Notification
Developer API
Highrise Integration
Administration
 

Ticket Management

Zavanda tries to keep Support Ticket Management as simple as possible. A new ticket can be created through the Zavanda interface, or by using our custom Developer API within your own website or online application.

  1. Customer Management
    Create a new customer on the fly.
    By using real-time dynamic customer look up fields when typing the customer's full name.
  2. Responsibility & Priority
    Simply assign who is responsible on your team for this ticket, as well as set the priority levels.
  3. Categorized Support Types
    The Zavanda administration panel allows managers to create virtually an unlimited amount of support ticket types to suit your industry.
 

Widgets & Sidebars

Zavanda's intuitive interface gives each ticket screen a widget sidebar.

  1. Ticket Status
    With 1 click, you can simply manage what type of ticket status you need to view.
  2. Assignments & Priorities
    View your a team members tickets, or view tickets just by their priority type.
  3. Ticket Details
    Each ticket details page, has several widgets that are based on your given role. Managers can re-assign tickets, team members can escalate tickets, or change priorities and statuses. Team members can even log time for each individual ticket whether they are assigned or not.