Support

Are you having an issue with your account?

 

General Information

  • What is Zavanda?
  • How does the Free 30 days work?
  • What company makes Zavanda?
  • Billing & Account Information

  • What happens if my account is suspended?
  • What currency will I be billed in?
  • I made a payment via Paypal, but why didn't my account update?
  • Tickets & Time Tracking

  • How do I create a new ticket?
  • How do I find a specific ticket?
  • Can I view a deleted ticket?
  • How can I claim a ticket?
  • Can I escalate a ticket?
  • How do I flag a ticket as completed?
  • Can I communicate with my customers?
  • Messages / Customers / KB

  • How do I create a new message?
  • How do I change default message groups?
  • How do I create a new customer?
  • Can I import my contacts?
  • Can I categorize my KB articles?
  • Administration & User Profiles

  • How do I change default ticket types?
  • What if I lose my login password?
  • Can I change my Profile Photo?
  • How do I change my login info?
  • Can I change the color of Zavanda?
  • Can I change what Time zone I am in?
  • The account owner is no longer with us. Now what?
  • Developer API

  • Can I have a custom help desk form on my website?
  • Where do I find my API Token?
  • Create a Support Ticket

    Account Information
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