Features
Developers
Twitter
Support
Pricing / Sign up
Login
Support
Are you having an issue with your account?
General Information
What is Zavanda?
How does the Free 30 days work?
What company makes Zavanda?
Billing & Account Information
What happens if my account is suspended?
What currency will I be billed in?
I made a payment via Paypal, but why didn't my account update?
Tickets & Time Tracking
How do I create a new ticket?
How do I find a specific ticket?
Can I view a deleted ticket?
How can I claim a ticket?
Can I escalate a ticket?
How do I flag a ticket as completed?
Can I communicate with my customers?
Messages / Customers / KB
How do I create a new message?
How do I change default message groups?
How do I create a new customer?
Can I import my contacts?
Can I categorize my KB articles?
Administration & User Profiles
How do I change default ticket types?
What if I lose my login password?
Can I change my Profile Photo?
How do I change my login info?
Can I change the color of Zavanda?
Can I change what Time zone I am in?
The account owner is no longer with us. Now what?
Developer API
Can I have a custom help desk form on my website?
Where do I find my API Token?
Create a Support Ticket
Account Information
Account #
(Optional)
Full Name
(Required)
Email address
(Required)
Support Information
Support Subject
(Required)
Type of Problem
Priority
Severe
High
Medium
Low
Describe the problem
(Be specific)