How do I create a new message?

Click on the Messages top-level menu item, then click the Add A New Message button on the right.

How do I change my accounts default message groups?

When you first created your Zavanda account, the Zavanda system created several default Message Groups for you to use.

You can however, add, rename or remove these groups. Please note that you must be logged in as a manager in order to edit this page. If you click on the Administration top-level menu item. Then scroll down to the bottom of the page. You will should see a section called Message System Groups. This is where you can maintain your Message groups.

How do I create a new customer?

There are several ways to create a new customer. The easiest way is to create a customer when you create a new ticket. As you start typing in the full name input area, you should get a realtime drop down list of available current customers. If the user does not exist, you can simply click the Customer not found? Create one! link which will open an option to add a user's email address. Please note, both the full name and email address are required.

The second option is to click the Customers top-level menu item, and then click the Add a New Customer menu item on the right.

Can I import contacts?

No not at this time. Zavanda will be providing several options in the future to do mass imports.

Can I cagtegorize my KB Articles?

No, not at this time. Knowledge Base Articles will have a future tagging option.